First Impression: Have you ever wondered what patients think of your practice?

The initial stages of a patient’s journey begins from the time they hear about your practice. Maybe a family friend has recommended them or a referral from another clinician. Either way, it is incredibly important to get the initial steps right, from your website, to booking process, to when the patient arrives at the practice. […]

Attracting and Retaining Staff

We all know that your staff are the most valuable asset in your practice, so it is important that we know how to not only retain the best people, but also how to attract the best people. Attracting staff begins with your job ad, as it includes an outline of your practice and not only […]

Practice Reviews: How Can They Benefit Your Practice

Practice reviews are a wonderful opportunity to take a step back to see where your practice is currently and where you would like it to be. Your practice may have been running for many years, or you may be a new practice, and you find that although the business might be doing well, there is […]

Practice Success Summit: Feasibility for Aspiring Practice Owners

If you’re like most healthcare professionals today searching to buy or build your dream practice, you’ll be wondering if you’re making the right decision. Perhaps it’s all too hard and you find yourself paralysed by procrastination and indecision. There’s no doubt the process of starting a healthcare practice can be daunting and one you will […]

How to increase the value of your clinic to sell

Whilst COVID has brought opportunity for diversification and innovation within general practice, the last 12-18 months have been quite difficult for all practices in keeping up with changes in this ever-changing environment. With changes occurring every 3 days in regards regulations, MBS items and operational processes this has required practiced to constantly and quickly adapt […]

Steps in Setting up a New Medical Centre

When starting up a clinic, there can seem like there is so much to do and many people do not know where to start! Our simple steps can help guide you on your way. Identify a potential site Conduct a feasibility assessment on the site and location. This includes a needs analysis and competitor analysis […]

Practice Growth Summit: Team Attraction and Retention How to find your dream team!

If you’re like most practice owners, you’ll know that attracting and retaining good staff can be one big headache. But it doesn’t have to be. In fact, by following the KISS principle (keeping it simple), you’ll be on your way to forming a dream team for your new start-up healthcare practice. Sally Stuart, healthcare Business […]

Practice Growth Summit: Patient Retention How smart start-up healthcare practices keep new patients

How many times have new practice owners wondered how to keep new patients returning for more? Here, you’ll discover how successful start-ups in healthcare use clever information technology (IT) systems and data management to do just that. Your data tells a story By now, you’ll know that an integrated approach to the operation of your […]

Setting Up for Success Part One: The Consulting Room

When setting up any workspace, function and aesthetic appeal are paramount considerations. In this two-part post, we will touch on the key areas you need to consider when setting up your practice. In Part One will look at setting up for success in your consulting room. In PART Two we will talk about how to […]

How to match patient demand to reception staffing levels and rostering

Most medical centres whether it is in primary care, specialists or allied have based their reception staff ratio on the number of practitioners consulting.  This has been a long-standing metric as a way to match staffing levels to the number of practitioners on any given day. Lean is all about focusing on the patient and […]

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